This is one of the worst stories I’ve seen yet. It sounds like they were “all in” on Apple with zero backups, which shows some questionable judgment, but still, this sort of thing shouldn’t be possible any more than a bank deciding to take all your money with no recourse. (They can close your account, but they can’t keep your money.) Maybe hosts should be required to mail you a hard drive with your data on it when they close your account. Regardless, never assume cloud data is in safe hands.
> this sort of thing shouldn’t be possible any more than a bank deciding to take all your money with no recourse. (They can close your account, but they can’t keep your money.)
I once had to help a relative sue a bank who had closed his account after he refused to answer their very intrusive questions (they wanted to know details about distant relatives living in another country). They also refused to return his money (tens of thousands) and refused to explain why. No amount of complaining or escalating made any difference, although we did manage to get a nice recording of an employee saying that he thought the bank was in the wrong.
It took me issuing court proceedings, plus several more months of negotiating with their lawyer, before they finally settled out of court. Even then they tried to not pay the court fee, and they tried to get us to sign an NDA (I refused to budge on both). Altogether, it took 6 months to get the money.
Similar to how people in this thread are talking about mitigating reliance on cloud providers (e.g. with offline backups), I now do not trust any bank. I avoid being in a position where any one bank can ruin my life. That means having multiple accounts and spreading my money around.
Luckily for me I have a legal background so when a corp (big or small) does this sort of thing to me I don't hesitate to sue them. In almost all cases this causes them to "wake up" and start taking your issue seriously, in a way that the front line customer support reps never do. I recommend this to the author of the original post.
all banks. Any bank that can indefinitely freeze your money and get away with it will do it. And now that everyone is doing it, the reputation damage is minimized.
Some banks do things that make you never want to do any business with them. Wells Fargo would open checking/savings/credit card accounts without their customers knowing, then Wells Fargo fired thousands of employees as a result of being caught. I will do everything possible to never to business with them.
It baffles me how much this community is opposed to Bitcoin (and fails to delimit it from the rest of the crypto-scams on going) when, for me, it is existential. When you go through 1-2 experiences of bank-freezing and you realize your life is literally at stake here, the abstract debates about energy consumption or speculative bubbles feel like they come from completely misinformed individuals.
It's like watching someone on a rail track arguing not knowing what is about to hit them.
Self custody of cryptocurrency, for the vast majority of people, is riskier than putting their money in the bank. Most people lack the technical competence to keep their crypto secure, and the downside of losing access is much more significant. Notice that the stories regarding banks go "I had to sue them to get it back". With cryptocurrency, in the vast majority of cases, it would instead be "the money was gone for good".
> It sounds like they were “all in” on Apple with zero backups, which shows some questionable judgment
iCloud literally encourages users to opt for storing originals only in the cloud. It's marketed as such, it nags you about this every now and then, and iCloud is the preinstalled default cloud storage on every iPhone. Consider non-techies dealing with this too.
I do have backups of most data, including photos, but there are things you can't backup like shared actively edited iWork documents, and things like that. I can rebuild from it, but it's still a shitshow and my very expensive devices are bricked.
Concerning all those 'bricked' devices it would be really nice to get some more details concerning the 'block'.
Can you use your iPhone to call someone, can you use your MacBook overall? Login, use Apple Passwords(!), looking at photos within photos app and so on...
> this sort of thing shouldn’t be possible any more than a bank deciding to take all your money with no recourse. (They can close your account, but they can’t keep your money.)
To me this is the biggest problem. Just like a bank can decide to close your account at any time, it's reasonable that Apple (or any business) could do the same. But they can't keep your stuff.
You can say "don't be naive and assume your cloud data is safe", but in today's world that's like saying "don't keep your money in a bank". The reason I pay for iCloud storage is because it's supposed to be safe (safer than my local HDD going bust or getting lost).
To what extent is the victim their own perpetrator? They allow the status quo to succeed by endorsing it. They voted for this with $30,000 of their own money, and they will likely vote again.
So taking a wrong turn should result in you being mugged, raped and subsequently killed because apparently there was some "safe", but less convenient, passage?
You're not helping OSS by making claims like these.
Obviously you're being facetious, that is not at all what that poster is claiming.
While I agree that entering a dark alley shouldn't result in ill effects, if ill effects happen in said dark alley it is still worth the discussion to remind people to stay out of dark alleys in today's day and age (or until the root problem, whatever it is, is improved).
Pretending that it is OK to enter dark alleys and forcing blame elsewhere will continue to have people unwittingly enter dark alleys.
> While I agree that entering a dark alley shouldn't result in ill effects, if ill effects happen in said dark alley it is still worth the discussion to remind people to stay out of dark alleys in today's day and age (or until the root problem, whatever it is, is improved).
This is not a dark alley. It's the main street. It's the world we live in. iPhone has more than half the market share in the US and well over a billion users worldwide. Moreover, Apple, Google, and Microsoft collectively monopolize consumer operating systems on both mobile and desktop. Try going into a retail store and buying a computing device that is not running iOS, Android, macOS, or Windows. That's the reality for most people.
The dark alleys are the non-mainstream options that hardly anyone knows about.
To further stretch the analogy: the main street is now full of potholes, sinkholes, and even landmines. The root problem is that, in exchange for convenience, we as a society have ceded too much power to these large businesses and we are now paying the price for it. We have bought the proverbial monorail [1] and now we are stuck with it.
> The root problem is that, in exchange for convenience, we as a society have ceded too much power to these large businesses and we are now paying the price for it.
I don't know why some people have made "convenience" into a dirty word. Almost everything we do is for convenience. You could live in a remote log cabin with no electricity and grow/hunt your own food, separating yourself from most of society, but that wouldn't be convenient or pleasant.
Individual consumers have very little power over the market. There's a collective action problem, which is why governments and regulation exist... or should exist. The way I see it, the root problem is a massive failure by (corrupt) governments to protect consumer rights.
How do governments become corrupt in the first place though, if they don't start that way? It's collective action problems all the way down.
Perhaps the root problem is that we've blown too far past Dunbar's number to be able to deal with the societies we live in. All of these systems we've contrived to mitigate the trust problem are full of holes.
As for convenience, that carries a tradeoff. All of the technology and all of the revolutions we've had (agricultural, industrial, information technology) have come with these tradeoffs. Even the log cabin has downsides compared to the nomadic hunter-gatherer lifestyle.
> How do governments become corrupt in the first place though, if they don't start that way?
I think the US government did start that way. Maybe not "corrupt" as such, but the United States was founded by plutocrats and was clearly designed to protect the minority of plutocrats against mass democracy.
> Even the log cabin has downsides compared to the nomadic hunter-gatherer lifestyle.
Yes, but I'd say the nomadic hunter-gatherer lifestyle has even greater downsides, and our current state of convenience is in many ways a vast improvement over the precarious existence of our distant ancestors.
So many asslickers of Apple here, blaming the victim when clearly anyone could be the next victim. The same issue with clouds like Google Cloud that can charge you 100k USD tomorrow just because of someone doing a loop of wget on a cdn endpoint.
The real solution is to have a neutral, efficient and formal process under supervision of regulators to have such case escalated and handled.
I already see all the tech-bros coming: “you see it was not an issue, they reinstated the account after you posted” while ignoring there are silent victims.
LLMs actually do a good job at reading legalese, this may finally reverse the trend of corporations using inpenetrable language to screw over customers.
Of course, that doesn't help in the US with its vicious Supreme Court endorsing the most blatant abuses under cover of binding aritration.
Every single cloud storage provider has a generic cop-out clause in their TOS that allows them to lock you out of your account for no reason at all, with no legal obligation to provide any proper justification.
This leaves you with just about zero cloud storage solutions that you can use.
Yes, yes, you can rsync your files to your NAS. Now explain that to your non tech-savvy neighbors.
