I totally agree with this, and I'd go even further.
When I'm having trouble with software, I often turn to Google to figure out how to use it. I'm then directed to a YouTube video, help article, or blog post with instructions.
My take is that people are already accustomed to this question-and-answer model. They're just not used to finding it within the application itself.
When I'm having trouble with software, I often turn to Google to figure out how to use it. I'm then directed to a YouTube video, help article, or blog post with instructions.
My take is that people are already accustomed to this question-and-answer model. They're just not used to finding it within the application itself.