We are finding out more and more, over the last decade, that there seems to be no limit to the amount of abuse and coercion that users will accept, and continue to use the products. I see posts here like "Uber ripped me off for $50, but I don't want to do a chargeback because they'll ban me!" We are at the point where companies can literally steal actual money from customers, and customers will still insist on continuing to use the software.
A handful of complainers on HN is not going to even dent this.
My bigger fear is that companies will fully embrace this--there is so much more hostility they can inflict on their users, that they haven't been doing. What is staying their hand? Car companies now know they can charge a subscription fee for every little feature of the car, and customers will still put up with it, so why haven't they already?? Apple knows they can lock down the Mac just like iOS and customers will still give them money, so why haven't they? Streaming sites know they can absolutely saturate everyone with ads, and people will not leave, so why haven't they?
We are finding out more and more, over the last decade, that there seems to be no limit to the amount of abuse and coercion that users will accept, and continue to use the products. I see posts here like "Uber ripped me off for $50, but I don't want to do a chargeback because they'll ban me!" We are at the point where companies can literally steal actual money from customers, and customers will still insist on continuing to use the software.
A handful of complainers on HN is not going to even dent this.
My bigger fear is that companies will fully embrace this--there is so much more hostility they can inflict on their users, that they haven't been doing. What is staying their hand? Car companies now know they can charge a subscription fee for every little feature of the car, and customers will still put up with it, so why haven't they already?? Apple knows they can lock down the Mac just like iOS and customers will still give them money, so why haven't they? Streaming sites know they can absolutely saturate everyone with ads, and people will not leave, so why haven't they?