I had a 20 minute appointment with a doctor at Kaiser in WA. I thought I had set up a free, yearly wellness meet. However due to Epic's really epically bad UI (they provide Kaiser's online presence), I had setup a standard meeting. My bill was nearly $1,700 discounted to $200 which I was fully responsible for as I/We (family) had not yet reached our deductable limit. Funny things: 1) Doctor wanted me to approve the use of AI to take notes of the meeting so she would not have to (I agreed). 2) The one issue I cited caused my doctor to say (pretty close paraphrase), "I have an idea what the problem is." I asked what it was, but the appointment was over so was advised to setup another meeting. I decided to keep working on it myself as I am pretty sure it is a stiff-ligament issue. Thanks Doc. Also: I like Kaiser overall. This one doc (who is not my regular one) was not as asset to Kaiser imho.
After having this same thing happen a few times I now ask at the beginning of the appointment to confirm that it's a wellness visit. Then I ask the provider to tell me if I inadvertently ask a question that will turn it into not a wellness visit. Then I ask at the end to confirm it will be billed with the wellness visit billing code.
