Agreed. Most of the time, customer support finds out about things product did fr... | Hacker News

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		ethbr1 77 days ago \| parent \| context \| favorite \| on: Synology reverses policy banning third-party HDDs Agreed. Most of the time, customer support finds out about things product did from customers. "Why didn't you put that in the patch notes?"

pif 77 days ago [–]

> "Why didn't you put that in the patch notes?"

Because you wouldn't read it anyway.

</OT>

ethbr1 77 days ago | [–]

Let's be honest: because some developer forgot to send a message somewhere

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