From the 19th century onwards, businesses have wanted to replace high-skilled craftsmen with low-skilled workers who would simply follow a repeatable process. A famous example is Ford. Ford didn't want an army of craftsmen, who each knew how to build a car. He wanted workers to stay at one station and perform the same single action all day. The knowledge of how to build a car would be in the system itself, the individual workers didn't have to know anything. This way, the workers have limited leverage because they are all replaceable, and the output is all standardized.
You can see this same approach everywhere. McDonalds for instance, or Amazon warehouses, or call centers.
From the 19th century onwards, businesses have wanted to replace high-skilled craftsmen with low-skilled workers who would simply follow a repeatable process. A famous example is Ford. Ford didn't want an army of craftsmen, who each knew how to build a car. He wanted workers to stay at one station and perform the same single action all day. The knowledge of how to build a car would be in the system itself, the individual workers didn't have to know anything. This way, the workers have limited leverage because they are all replaceable, and the output is all standardized.
You can see this same approach everywhere. McDonalds for instance, or Amazon warehouses, or call centers.