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I personally have never seen a metric that was actually beneficial for a company. Because the moment a metric exists, all rationality and reason is thrown out the window in favor of optimizing that metric. It doesn't matter if it destroys the company or customer trust in your product or runs out valuable employees. None of those are part of The Metric.

It's the whole 'we increased shareholder value by 1% even if we won't exist next year' scheme. The notion of any sort of sustainability or long term planning has long vanished.



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