> because even when you get into things with the best intentions --- and I take 'mtlynch at their word that that's exactly what happened --- circumstances can fuck everything up
The web agency didn't just mismanage the project; they dragged him down the rabbit hole of upselling everything. He wanted a simple redesign - that they agreed to - but instead got a constant upsell to the point of where they were redesigning virtually everything. It wasn't just, "Hey we don't have time for this", it was, "Hey, if you just pay us more, you'll get everything you didn't even know you wanted." If they were so overwhelmed, how did they have the time to figure out what to pitch him?
The web agency didn't just mismanage the project; they dragged him down the rabbit hole of upselling everything. He wanted a simple redesign - that they agreed to - but instead got a constant upsell to the point of where they were redesigning virtually everything. It wasn't just, "Hey we don't have time for this", it was, "Hey, if you just pay us more, you'll get everything you didn't even know you wanted." If they were so overwhelmed, how did they have the time to figure out what to pitch him?