"But despite all the missteps and stress, the results might justify all the pain. I expected the new website to increase sales by 10-20%, but it’s been closer to 40%."
Should have put this in the beginning of the article.
As for all the issues mentioned in the article, trust me on this, it's always like this. I've been that "small client" hiring externals at all tiers: mechanical turk, freelancers, agencies.
You ask for A but get B. You agree on a timeline but none are respected. You can put your foot down but that does absolutely nothing, they don't need you. You're more like a hobby on the side.
Wow yeah I missed this. Read through most if it and was looking to see if anyone else had already commented my thinking:
“And the new design is WAY worse in every way!”
Honestly it’s hard to tell what it even is with the new design: SaaS product? Contract agency? Flight tracker?
I found the first design to be significantly clearer. I wonder how the author distinguished between revenue increase coming from natural growth vs. the redesign.
Yeah I'm a little surprised he regrets it. I guess he assumes that a freelancer would have done the same work since his takeaway says so. He may have indeed gotten "service normally reserved for large companies despite my limited budget".
Should have put this in the beginning of the article.
As for all the issues mentioned in the article, trust me on this, it's always like this. I've been that "small client" hiring externals at all tiers: mechanical turk, freelancers, agencies.
You ask for A but get B. You agree on a timeline but none are respected. You can put your foot down but that does absolutely nothing, they don't need you. You're more like a hobby on the side.