Hacker Newsnew | past | comments | ask | show | jobs | submitlogin

In the space we[1] operate, there's no shortage of competitors. Over the years, I've seen that those who can unlock marketing see a lot more success, even with a shittier product.

As a developer-turned-founder, a lot of marketing feels sleazy. Was it always this way? So much link-bait, fluffy posts that are really big ads, shallow content just for SEO, upvoting-rings on platforms, etc. There's so few who seem to put in an honest effort. I'm sure part of this is because Google is letting all this low quality stuff rank.

From day one, we've focused on honestly taking care of customers. Pushing customer visible bugs to the top of the list, following up when requested features are released, reprioritizing the roadmap to accommodate growing pain points, etc. It has has paid dividends over the years in the form of very strong referrals. Which are effectively pre-sold trials.

[1] https://enchant.com



Guidelines | FAQ | Lists | API | Security | Legal | Apply to YC | Contact

Search: