> I wonder do people who work for Twitter, Facebook, etc ever have thoughts about what they actually doing.
I've worked at a few large social media platforms. The number one thing you realize is content moderation is hard. It doesn't scale well, human moderators aren't necessarily better than AI, and you're going to make people mad at you one way or another. Mental health issues of users are also complex. Different people might find the same content empowering or triggering.
To Dorsey's point, I understand how people miss smaller, federated communities of the early internet, but those don't scale. If you want a platform with the potential to reach everyone with an internet connection, it's going to get dumbed-down, and so will the conversations. Or you can build federated echo chambers.
90% of the criticisms you hear are armchair quarterbacking that's easy to ignore.
The point of specialized, federated communities is that they don't need to scale. When a specialized community becomes too large and unwieldly, self-contained sub-interests start to splinter off and create new specialized communities of their own. You can even see it with various HN 'alternatives', each with its unique selling points of its own.
> I've worked at a few large social media platforms. The number one thing you realize is content moderation is hard. It doesn't scale well, human moderators aren't necessarily better than AI, and you're going to make people mad at you one way or another.
You might be missing the problem people have with AI moderation. People generally aren't upset that AI moderation gets it wrong. The problem is when AI moderation gets it wrong, there are no humans to review the process. A good example of this is every "Google closed me account and I don't know why" post on the front page of Hacker News every other week.
I've worked at a few large social media platforms. The number one thing you realize is content moderation is hard. It doesn't scale well, human moderators aren't necessarily better than AI, and you're going to make people mad at you one way or another. Mental health issues of users are also complex. Different people might find the same content empowering or triggering.
To Dorsey's point, I understand how people miss smaller, federated communities of the early internet, but those don't scale. If you want a platform with the potential to reach everyone with an internet connection, it's going to get dumbed-down, and so will the conversations. Or you can build federated echo chambers.
90% of the criticisms you hear are armchair quarterbacking that's easy to ignore.